FAQs

What is your returns/refund policy?

We only accept returns if your item is faulty on arrival or unopened and we will try our best to replace or offer a refund. So please bare this in mind when purchasing, and you have a 14 day period to return any unwanted items back to us.

Important information: Due to transaction fee's on cancelled orders, any cancelled orders will receive a full refund minus any applicable transaction fee's.

For online orders please contact us first via our email leannesanime1471@gmail.com to arrange your return.

Do you ship internationally?

We do! We have currently paused shipping to EU Zones, whilst we await further clarification on upcoming legislation changes.Please either email us on leannesanime1471@gmail.com or give us a message on facebook to arrange shipping to your country.

How much is postage?

FREE Postage on all U.K orders £60 and over!

Evri - Tracked Delivery £3.50

Royal Mail - Tracked 24 £4.35

Royal Mail - Special Delivery 1st Class £8.00

For International orders (With the exception of EU Zones) please contact us on leannesanime1471@gmail.com or give us a message on facebook as prices vary dependant on country.

How/When do you ship?

We ship all orders via Evri and Royal Mail fully tracked and allow a choice at checkout. Free shipping is provided for orders over £60, tracked with Evri by default but due to higher costs, Royal Mail is a chargeable fee.

Please be aware if we are at a convention packages can be delayed, but rest assured your items will be packed and shipped when we return as soon as possible.

You can check where we are and at which show we are attending on the events page or social media.

International orders will vary, please email us and we will arrange shipping.

We aim to have all parcels out within 48hrs of purchasing if ordered before Friday, otherwise they will be sent on the Monday. This is due to us attending shows.

I have an issue that cannot be answered in your FAQ?

Please give us an email on leannesanime1471@gmail.com or send us a message on facebook we are happy to help.