FAQs

What is your returns/refund policy?

We only accept returns if your item is faulty on arrival of which we try our best to replace or offer a refund. So please bare this in mind when purchasing.

Do you ship internationally?

We do! Please either email us on leannesanime1471@gmail.com or give us a message on facebook to arrange this.

How much is postage?

All U.K Orders over £30 are FREE postage!

Orders under £30 are £3.50 postage.

For International orders please contacts us on leannesanime1471@gmail.com or give us a message on facebook as prices vary dependant on country.

How/When do you ship?

We ship all orders via Evri unless over £100 and Royal Mail can be used, please state your preference at the checkout, both are fully tracked.

Please be aware if we are at a convention packages can be delayed, but rest assured your items will be packed and shipped when we return as soon as possible.

You can check where we are and at which show we are attending on the events page or social media.

UK orders are sent via Evri with tracking included, FREE shipping over £30.

All order's over £100 will be sent via Royal Mail First Class Recorded or Evri fully tracked, please let us know in the comment box at checkout which courier you would prefer.

International orders will vary, please email us and we will arrange shipping.

We aim to have all parcels out within 48hrs of purchasing if ordered before Friday, otherwise they will be sent on the Monday. This is due to us attending shows.

I have an issue that cannot be answered in your FAQ?

Please give us an email on leannesanime1471@gmail.com or send us a message on facebook we are happy to help.